Nabjee Privacy Policy

01 Who We Are

Nabjee is an online betting and gaming platform serving players in Bangladesh. When this policy refers to "nabjee", "we", "us", or "our", it means the nabjee platform and the team responsible for operating it. Nabjee is the data controller for all personal information collected through the platform.

If you have any questions about this Privacy Policy or about how nabjee handles your personal data, you can reach us at any time via live chat on the platform or by emailing [email protected]. We take privacy seriously and will respond to all data-related queries within a reasonable timeframe.

02 Data We Collect

Nabjee collects personal data in three main ways: information you provide directly when registering or using the platform, information generated automatically when you use the platform, and information received from third-party service providers such as payment processors.

Information You Provide

• Registration data: Your full name, date of birth, email address, phone number, and preferred payment method when you create a nabjee account.
• Identity verification documents: A copy of a government-issued ID or proof of address, collected when nabjee is required to verify your identity before processing withdrawals.
• Payment information: Your bKash, Nagad, or Rocket account number used to process deposits and withdrawals. Nabjee does not store full payment credentials — these are handled by the respective payment providers.
• Support communications: Any messages, emails, or chat transcripts exchanged with the nabjee support team.

Information Collected Automatically

• Device and browser data: Your device type, operating system, browser version, and screen resolution.
• IP address and location: Your IP address and approximate geographic location, used for fraud prevention and to ensure compliance with jurisdictional restrictions.
• Usage data: Pages visited, games played, bets placed, session duration, and navigation patterns within the nabjee platform.
• Cookies and similar technologies: Session cookies, preference cookies, and analytics data. See Section 6 for full details.

Information from Third Parties

• Payment providers: Transaction confirmation data from bKash, Nagad, and Rocket to verify that deposits and withdrawals have been processed correctly.
• Identity verification services: Confirmation of identity document authenticity from third-party verification providers used during the KYC process.

Summary of Data Collected

03 How We Use Your Data

Nabjee uses the personal data we collect for the following purposes. We only use your data in ways that are consistent with the reason it was collected.

• Account management: To create and maintain your nabjee account, process your login, and keep your account details up to date.
• Transaction processing: To process deposits and withdrawals via bKash, Nagad, and Rocket, and to maintain accurate records of all financial transactions on your account.
• Identity verification: To verify your age and identity as required by our operating standards and to prevent underage gambling and fraud.
• Fraud prevention and security: To detect and prevent fraudulent activity, money laundering, and unauthorised access to nabjee accounts.
• Customer support: To respond to your queries, resolve disputes, and improve the quality of our support service.
• Responsible gaming: To monitor betting patterns and identify players who may be showing signs of problem gambling, so that appropriate support can be offered.
• Platform improvement: To analyse how the nabjee platform is used and to make improvements to the user experience, game selection, and overall service quality.
• Legal compliance: To comply with applicable laws, regulations, and requests from regulatory or law enforcement authorities.
• Communications: To send you important account notifications, security alerts, and — where you have opted in — promotional offers from nabjee.

04 Legal Basis for Processing

Nabjee processes your personal data on the following legal grounds:

• Contract performance: Processing your registration data, transactions, and account activity is necessary to fulfil the contract between you and nabjee when you create an account and use the platform.
• Legal obligation: Identity verification, fraud prevention, and record-keeping are required by applicable laws and regulations. Nabjee must process certain data to comply with these obligations.
• Legitimate interests: Nabjee has a legitimate interest in keeping the platform secure, preventing fraud, improving the service, and monitoring for responsible gaming concerns. We only rely on this basis where our interests are not overridden by your privacy rights.
• Consent: Where nabjee relies on your consent to process data — for example, for marketing communications — you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.

05 Sharing Your Data

Nabjee does not sell your personal data. We share your data only in the limited circumstances described below, and only with parties who are required to handle it securely and in accordance with applicable data protection standards.

Service Providers

Nabjee works with a small number of trusted third-party service providers who help us operate the platform. These include payment processors (bKash, Nagad, Rocket), identity verification providers, and IT infrastructure providers. These parties are only given access to the data they need to perform their specific function and are contractually required to keep it confidential.

Legal and Regulatory Authorities

Nabjee may be required to share your personal data with law enforcement agencies, regulatory bodies, or courts if we receive a lawful request to do so. We will only share the minimum data necessary to comply with such requests and will notify you where legally permitted to do so.

Business Transfers

In the event that nabjee undergoes a merger, acquisition, or sale of assets, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and the privacy terms that will apply going forward.

06 Cookies and Tracking

Nabjee uses cookies and similar tracking technologies to make the platform work properly and to understand how it is being used. Here is a breakdown of the types of cookies nabjee uses:

• Essential cookies: These are required for the nabjee platform to function. They keep you logged in during your session and remember your basic preferences. You cannot opt out of essential cookies without affecting your ability to use the platform.
• Analytics cookies: These help nabjee understand how players navigate the platform — which pages are visited most, where users drop off, and how long sessions last. This data is used in aggregate and is not linked to your personal identity.
• Preference cookies: These remember your settings, such as your preferred language or display options, so you don't have to set them every time you visit.
• Security cookies: These help nabjee detect and prevent fraudulent activity, including identifying unusual login patterns or suspicious account behaviour.

Nabjee does not use cookies to track you across other websites or to build advertising profiles. You can manage cookie preferences through your browser settings, though disabling certain cookies may affect the functionality of the nabjee platform.

07 Data Retention

Nabjee retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. The general retention periods that apply to different categories of data are as follows:

• Account data: Retained for the duration of your account and for a period after account closure as required by applicable financial and anti-money laundering regulations.
• Transaction records: Financial transaction records are retained for a minimum of five years from the date of the transaction, in line with standard financial record-keeping requirements.
• Identity verification documents: Retained for the period required by applicable KYC and AML regulations, typically five years from the date of verification or account closure.
• Support communications: Retained for up to two years from the date of the interaction, unless a longer period is required for dispute resolution or legal purposes.
• Usage and analytics data: Retained in anonymised or aggregated form for platform improvement purposes. Personally identifiable usage data is deleted when it is no longer needed for its original purpose.

08 Data Security

Nabjee takes the security of your personal data seriously. We implement a range of technical and organisational measures to protect your information against unauthorised access, loss, alteration, or disclosure. These measures include:

• Encryption in transit: All data transmitted between your device and the nabjee platform is encrypted using TLS (Transport Layer Security).
• Encrypted storage: Sensitive data, including identity documents and payment information, is stored in encrypted form.
• Access controls: Access to personal data within nabjee is restricted to staff who genuinely need it to perform their role. All access is logged and monitored.
• Regular security reviews: Nabjee conducts regular reviews of its security practices and infrastructure to identify and address potential vulnerabilities.
• Incident response: Nabjee has procedures in place to detect, investigate, and respond to data security incidents. In the event of a breach that affects your personal data, we will notify you as required by applicable law.

09 Your Rights

You have a number of rights in relation to the personal data nabjee holds about you. These rights are set out below. To exercise any of them, contact the nabjee support team via live chat or email at [email protected].

10 Children's Privacy

Nabjee is strictly an adult platform. We do not knowingly collect personal data from anyone under the age of 18. If you are a parent or guardian and believe that a minor has registered with nabjee or provided personal data to us, please contact our support team immediately at [email protected].

Upon receiving such a notification, nabjee will promptly investigate and, if confirmed, will delete all personal data associated with the minor's account and close the account. Any funds deposited by a minor will be returned to the payment method used, following verification.

11 Changes to This Policy

Nabjee may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or the services we offer. When changes are made, the updated policy will be published on this page with a revised date at the top.

For significant changes that materially affect how we use your personal data, nabjee will notify registered players via email or an in-platform notification before the changes take effect. Your continued use of nabjee after any update constitutes acceptance of the revised Privacy Policy.

We encourage you to review this page periodically so you are always aware of how nabjee handles your personal data. If you disagree with any changes, you may request account closure by contacting our support team.

12 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way nabjee handles your personal data, please get in touch with us. We're available around the clock and will handle all privacy-related queries with care.

• Live Chat: Available 24/7 directly from the nabjee platform — the fastest way to reach us.
• Email: [email protected] — for formal data requests and written correspondence.